Disclaimer Policy

We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 7 am to 7 pm on the given date.

  1. Orders received till 4 pm IST will be delivered on same day unless delivery date is mentioned.
  2. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  3. The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
  4. We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused the products.
  • Delivered the product at the Gate/ Reception/ Neighbor.
  1. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered..
  2. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.”
  3. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
  4. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  5. No change in instructions can be entertained before 1 working hours of the date of delivery and acknowledged by our Customer support team.
  6. Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
  7. We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery
  8. Proof of delivery will be provided in case of any dispute in delivery.
  9. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product.
  10. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request atmobileflower@gmail.com
  11. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.
  • Hotel
  • Full address of the hotel.
  • Room No.
  • Telephone number of the hotel.
  • Name of Tour company, if applicable.
  • Hospital
  • Full address of the hospital.
  • Ward number or name.
  • Home address of recipient with phone number.
  1. We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery. >If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
  2. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed.
  3. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

* For Midnight Deliveries

  1. Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date
  2. We deliver on Sundays
  3. The above product will be delivered only in the cities mentioned above.
  4. We We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused the products.
  • Delivered the product at the Gate/ Reception/ Neighbor.
  1. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered i>
  2. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
  3. Orders received till 4 pm would be only accepted and delivered.
  4. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  5. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  6. In case the product is not delivered due to any of the above reasons, we will inform you about the same .
  7. We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.
  8. Proof of delivery will be provided in case of any dispute in delivery.

General Disclaimers:

  1. com retains the right to refuse any order unconditionally.
  2. All claims are subject to the jurisdiction of Court at pune, maharashtra, India
  3. If mobileflowerpune.com is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  4. com has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, mobileflowerpune.com or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
  5. Genunity of information & interest of making payments:
    1. The customer promises that the information provided to mobileflowerpune.com is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
    2. The customer agrees to defend indemnity & hold mobileflowerpune.com and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them mobileflowerpune.com may modify this agreement from time to time without giving any prior information

 

Cancellation & Refund Policy

Our satisfaction is guaranteed here. The utmost care and attention is given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything goes wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot.
» If the order is canceled by the customer 1 day before the delivery date, customer will get a full refund.

» If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true the customer will get a full refund or the product will be replaced.

» For any complaints regarding quality and service please write to us mobileflower@gmail.com with your order no. and delivery date.

» Refunds will be given at the discretion of the Company Management.

 

Shipping & Delivery Policy

User Agreement:
In using the puneflowergift.com shopping service, you (The User) are deemed to have accepted the terms and conditions listed below. mobileflowerpune.com reserves the right to add, delete, alter or modify these terms and conditions at any time. The User is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of mobileflowerpune.com.
mobileflowerpune.com  reserves the right to accept or reject your offer.

The agreement between you and the mobileflowerpune.com . shall be subject to the following terms and conditions:-

1.The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

2.All prices and availability of products are subject to change without prior notice.

  1. mobileflowerpune.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price on its Website. This shall be regardless of whether the order has been confirmed and whether the payment has been levied via credit card. In the event that the payment has been processed mobileflowerpune.com shall immediately issue a credit to your credit card account and notify you by email of the same.
  2. In a credit card transaction, you must pay using your own credit card mobileflowerpune.com  shall not be liable for any credit card fraud.
  3. Any request for cancellations of orders placed shall not be entertained.
  4. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred mobileflowerpune.com  for redelivery shall be claimed from the User placing the order.
  5. mobileflowerpune.com shall not be liable for any delay in delivery that may be caused by flood, fire, wars, acts of God or any cause that is beyond the control ofwww. mobileflowerpune mobileflowerpune.com.
  6. All products are screened to ensure that they are of the standard, quality, composition, style or model that they represent. Notwithstanding anything contained herein,www. mobileflowerpune.comshall in no way be responsible for any damages, losses, expenses, or taxes incurred by Users by the use of a product.
  7. mobileflowerpune.com  reserves the right to add, delete or modify content, information and other services of mobileflowerpune.com  Shopping in any way whatsoever and at any time.
  8. The User agrees to provide authentic and true information mobileflowerpune.com  reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly mobileflowerpune.com has the right in its sole discretion to reject the registration and debar the User from using the Services of mobileflowerpune.com Shopping.
  9. mobileflowerpune.com  will not be responsible for any damage suffered by subscribers from use of the services on this site. This includes lost revenue or loss of data resulting from delays, non-deliveries, missed deliveries, or service interruptions caused by its own negligence or subscriber’s errors or omissions, or due to inadvertent release or disclosure of information sent by subscriber. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
  10. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. There may be a variation in the pictures and the respective products mobileflowerpune.com  in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control.
  11. In an effort to provide our customers with the most current information mobileflowerpune.com  will, from time to time, make changes in the Contents and in the products or services described on this Site. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.

If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us throug mobileflower@gmail.com  and should wait for a written clarification before using the service.

THE USER OF mobileflowerpune.com IS PRESUMED TO HAVE READ ALL THE TERMS AND CONDITIONS HEREIN AND FAQ AND IS DEEMED TO HAVE AGREED, UNDERSTOOD AND ACCEPTED UNCONDITIONALLY ALL THE TERMS, CONDITIONS, PROCEDURES AND RISKS OF USING THE SERVICES AND CAN NOT AT ANY TIME CLAIM IGNORANCE OF ANY OR ALL OF THEM. ALL RELATIONSHIP OF ANY USER WHERESOEVER SITUATED IS GOVERNED BY AND IN ACCORDANCE WITH THE LAWS OF  PUNE, MAHARASHTRA INDIA.

 

We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 7 am to 7 pm on the given date.

  1. Orders received till 4 pm IST will be delivered on same day unless delivery date is mentioned.
  2. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  3. The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.
  4. We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused the products.
  • Delivered the product at the Gate/ Reception/ Neighbor.
  1. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered..
  2. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.”
  3. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
  4. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  5. No change in instructions can be entertained before 1 working hours of the date of delivery and acknowledged by our Customer support team.
  6. Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
  7. We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery
  8. Proof of delivery will be provided in case of any dispute in delivery.
  9. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product.
  10. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at mobileflower1@gmail.com
  11. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.
  • Hotel
  • Full address of the hotel.
  • Room No.
  • Telephone number of the hotel.
  • Name of Tour company, if applicable.
  • Hospital
  • Full address of the hospital.
  • Ward number or name.
  • Home address of recipient with phone number.
  1. We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery. >If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
  2. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed.
  3. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

* For Midnight Deliveries

  1. Delivery will be made between 11.30 pm to 12.30 am on mentioned / asked delivery date
  2. We deliver on Sundays
  3. The above product will be delivered only in the cities mentioned above.
  4. We We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused the products.
  • Delivered the product at the Gate/ Reception/ Neighbor.
  1. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered i>
  2. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
  3. Orders received till 4 pm would be only accepted and delivered.
  4. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  5. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  6. In case the product is not delivered due to any of the above reasons, we will inform you about the same .
  7. We will not entertain any complaint of any order beyond 7 (Seven) days from the date of delivery of the order.
  8. Proof of delivery will be provided in case of any dispute in delivery.

General Disclaimers:

  1. com retains the right to refuse any order unconditionally.
  2. All claims are subject to the jurisdiction of Court at pune, maharashtra, India
  3. If mobileflowerpune.com is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  4. com has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, mobileflowerpune.com or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
  5. Genunity of information & interest of making payments:
    1. The customer promises that the information provided to mobileflowerpune.com is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
    2. The customer agrees to defend indemnity & hold mobileflowerpune.com and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them mobileflowerpune.com may modify this agreement from time to time without giving any prior information.